Privacy Policy

1. Overview

At DD Bricks, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or engage with our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

We collect different types of personal data to provide and improve our services. The types of data we collect include:

• Contact details: Your name, email address, phone number, and other contact details when you submit inquiries, request a quote, or place an order.

• Transaction details: Payment and shipping information related to your purchases.

• Correspondence data: Any communication you have with our customer support team.

• Technical data: Information about your device and usage, such as IP address, browser type, and website interactions (collected through cookies and tracking technologies).

• Marketing preferences: Data on your preferences for receiving promotional materials.
   

3. How We Use Your Data

We process your personal data for the following purposes:

• Order processing: To manage transactions, fulfill orders, process payments, and deliver products.

• Customer support: To respond to inquiries, provide assistance, and improve customer experience.

• Marketing communications: To send updates about new products, promotions, and special offers (only if you have opted in).

• Website analytics: To analyze website performance, improve user experience, and optimize our services.

• Legal compliance: To comply with regulatory requirements and enforce our terms and conditions.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent – When you subscribe to marketing communications.

• Contractual necessity – When processing orders and customer support inquiries.

• Legitimate interest – For improving our services, fraud prevention, and analytics.

• Legal obligation – When required by applicable laws or regulations.
   

5. Data Sharing and Third-Party Services

We respect your privacy and will never sell or lease your personal data. However, we may share your data with:

• Service providers: Third-party vendors who assist with payment processing, order fulfillment, and shipping.

• Legal authorities: When required by law or to protect our legal rights.

• Business partners: If you have given consent to share your data with affiliated businesses.
   

6. Data Retention Policy

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Contact information: Retained as long as your account is active or until you request deletion.

• Transaction records: Kept for tax and legal compliance for up to 5 years.

• Marketing data: Stored until you opt out of receiving communications.
   

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Necessary for website functionality.

• Analytics Cookies: Used for tracking user behavior and improving our services.

• Marketing Cookies: Used for targeted advertising and promotions.

You can manage cookie preferences through your browser settings.
 

8. Your Rights (GDPR & CCPA Compliance)

Depending on your location, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data.

• Right to Rectification: Correct inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data.

• Right to Restrict Processing: Limit how we use your data.

• Right to Data Portability: Receive your data in a structured, machine-readable format.

• Right to Object: Opt out of certain types of data processing, including marketing.

To exercise your rights, contact us at info@ddbricks.com.
 

9. International Data Transfers

If we transfer your personal data outside your country, we ensure appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission.

• Compliance with applicable data protection laws in the recipient country.
   

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will delete it immediately.

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11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies separately.

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12. Policy Updates

We may update this Privacy Policy periodically. Any significant changes will be posted on our website, and where required, we will notify you.
 

13. Contact Information

For questions or concerns regarding this policy, contact us at:

📩 Email: info@ddbricks.com
🌐 Website: www.ddbricks.com